How It Works
At LEM Watch Repairs, we make the process of repairing your valuable jewelry and watches effortless and stress-free. Here's how it works:
1
Place a request for jewelry or watch repair work.
Describe the repair work needed and provide shipping and contact information. After sending a deposit, you then create an account to ensure transparent communication throughout the restoration of your items.
2
Send your item(s) to us.
Simply print out your order slip and shipping label, choose your insurance, and pack your repair(s) according to our step-by-step instructions on proper packing. In most cases, standard shipping is free (some partners may have their own shipping and insurance specifications).
3
Get a repair quote and approve the work.
Our team will thoroughly inspect your items to identify any necessary repairs, looking for loose stones, worn settings, cracked crystals, and more.
Based on our inspection, we’ll send you a personalized repair quote, and you can choose to approve only the work you want.
Please note, the deposit be deducted from the total the repair quote.
4
We’ll complete your jewelry or watch repair work.
Our facilities are equipped with a gem lab, environmentally-friendly polishers, induction welders, and more to ensure a precise repair with care. Our certified watchmakers and jewelers will do their best to restore your items as quickly as possible, while maintaining our premier standard of repair service.
Contact us anytime during this process to receive updates and ETAs from our team!
5
We’ll ship your jewelry and watches back to you.
Once your repair is complete, we’ll return your cleaned, polished, and tested items to you, backed by our 1-year guarantee. It’s that easy! We’re dedicated to providing a luxurious and safe experience for you, ensuring that your valuable pieces are restored to their former glory.